YardHQ Support
We're here to help.
How Can We Help?
If you need assistance with:
- Account access
- Subscriptions
- Billing
- AI recommendations
- Uploaded photos
- App functionality
- Technical issues
Our support team is ready to assist.
Contact Support
Email: support@yardhq.ai
When contacting us, please include:
- Your account email
- Device type
- App version (if available)
- A description of the issue
Common Support Topics
Subscription Issues
For subscriptions purchased through Google Play or Apple App Store, billing and cancellation can also be managed directly through your app marketplace account settings:
- Google Play: Settings → Apps & notifications → App permissions → Payment methods
- Apple: Settings → [Your Name] → Subscriptions
Account Deletion
To request account deletion, please email:
To: support@yardhq.ai
Subject: "Account Deletion Request"
Subject: "Account Deletion Request"
AI Recommendations
AI-generated recommendations and plant identifications are provided for informational purposes only and may not always be accurate. Please independently verify any important landscaping, plant, or horticultural decisions before implementation.
Docs & Resources
Response Times
We aim to respond to support requests within 2–5 business days. Thank you for your patience.